5 hard skills or competencies (industry competencies) for Retail Area Supervisor
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
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Level 2 Behaviors
(Light Experience)
Assists customers with product inquiries by providing information about features, pricing, and availability.
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Level 3 Behaviors
(Moderate Experience)
Addresses intricate complaints and concerns effectively to ensure customer satisfaction and retention.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
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Skill definition-Identifying growth opportunities and driving retail business expansion with a strategic mindset, market awareness, and business acumen.
Level 1 Behaviors
(General Familiarity)
Identifies the basic market research techniques and methodologies to gather data and conduct surveys.
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Level 2 Behaviors
(Light Experience)
Tracks untapped market segments and specific customer niches that have the potential for significant business growth.
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Level 3 Behaviors
(Moderate Experience)
Instructs individuals on diverse methodologies and tools to assess market viability.
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Level 4 Behaviors
(Extensive Experience)
Tailors retail Business Development strategies based on customer segmentation and market analysis to optimize customer engagement.
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Level 5 Behaviors
(Mastery)
Leads the implementation of new retail Business Development processes, ensuring seamless assimilation with existing operations.
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2 general skills or competencies (Job family competencies) for Retail Area Supervisor
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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Skill definition-Meeting or exceeding the company’s sales targets for sales functions.
Level 1 Behaviors
(General Familiarity)
Lists all the technologies, techniques, and tools for the sales management process.
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Level 2 Behaviors
(Light Experience)
Supports the management and resolution of sales operations issues.
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Level 3 Behaviors
(Moderate Experience)
Prepares customized sales performance summaries to support the management in developing a sales plan.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall execution of strategic plans.
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Level 5 Behaviors
(Mastery)
Establishes sales methodologies for end-to-end sales process management.
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11 soft skills or competencies (core competencies) for Retail Area Supervisor
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Names our key stakeholders from a business value chain perspective.
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Level 2 Behaviors
(Light Experience)
Supports the planning, implementation, and management of training programs that foster process improvements.
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Level 3 Behaviors
(Moderate Experience)
Participates in the redesign of organizational structures to reflect business priorities.
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Level 4 Behaviors
(Extensive Experience)
Trains others on various business and operation topics.
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Level 5 Behaviors
(Mastery)
Forecasts the short-term and long-term impact of various business cases on P&L performance.
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Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Names tools and systems used in managing business performance.
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Level 2 Behaviors
(Light Experience)
Suggests alternative solutions when the initial approach did not produce satisfying results.
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Level 3 Behaviors
(Moderate Experience)
Recommends performance benchmarks for our business units.
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Level 4 Behaviors
(Extensive Experience)
Reviews crucial data and goal progress to assess business performance.
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Level 5 Behaviors
(Mastery)
Sets organizational goals and tracks progress using a business performance management system.
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Summary of Retail Area Supervisor skills and competencies
There are 5 hard skills for Retail Area Supervisor, Retail Industry, Retail Business Development, Merchandising, etc.
2 general skills for Retail Area Supervisor, Promotion, Sales Management.
11 soft skills for Retail Area Supervisor, Business Acumen, Business Performance Management, Budgeting, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Area Supervisor, he or she needs to be proficient in Business Acumen, be proficient in Business Performance Management, and be proficient in Budgeting.